Billing & Refund Policy

• All orders need to be accompanied by a minimum of 50% as advance.

• Payment will be made by Customer within 15 days upon receipt of an invoice. In the event there is a delay in payment late payment charges will apply.

• We have a 30-day money back guarantee on all new hosting accounts only. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount for the following reasons only:
  a)The account order is cancelled prior to activation (OR)
  b)The domain name was not available from the Inter NIC.

• No refunds are available after the 30th day or if the customer has violated our Acceptable User Policy .

• Additional services such as data transfer overages, disk space, pop accounts, domain registration fees, etc. are non-refundable. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation. Domain name registrations are not refundable.

• All Renewals of web hosting contracts will be refunded if North East Web Solutions is notified within the first 10 days following the renewal date in writing . No refunds will be granted for notifications received after this date. Additional products such disk space, POP accounts, e-mail forwarding, and autoresponders are refundable if, within the first 10 days following account renewal, either of the following conditions exists:
  a)The hosting account is cancelled.
  b). You cancel any additional products (disk space, POP accounts, e-mail forwarding, and autoresponders) under the hosting account.

• If you know in advance you do not want to renew, you can e-mail Sales anytime and the cancellation department can queue the account for deletion on the renewal date. All cancellations must be received in writing as per the deadlines indicated; regular mail, Phone requests will not constitute acceptance of any cancellation. No refund is possible in case the account is cancelled by North East Web Solutions due to violation of Acceptable User Policies and laws of the land.

• All Web Designing / Development orders will be fully refunded before the development stage only . Partial refund during the development stage is the sole discretion of North East Web Solutions. No refund is possible after the delivery of the project.

• Refunds will be process be processed in 7 to 10 working days via NEFT to your Bank account.

• we do not entertain any return of services. However customer can cancel with 30 minutes of placing the order.